Terms and Conditions

1. Introduction

Welcome to BinEvo ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of the BinEvo platform, including our website, mobile applications, and services (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms.

BinEvo operates as a B2B2C marketplace platform connecting homeowners with professional contractors and providing access to equipment rental and purchase services for home improvement projects.

2. User Accounts and Registration

2.1 Account Types

BinEvo offers two primary account types:

• Customer Accounts: For homeowners seeking contractors, equipment, and home improvement services
• Vendor Accounts: For professional contractors, service providers, and equipment suppliers

2.2 Registration Requirements

To create an account, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete information
• Maintain and update your account information
• Complete OTP (One-Time Password) verification for account security
• Keep your login credentials confidential

2.3 Account Responsibilities

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breach.

3. Platform Services

3.1 For Customers

• Browse and search for professional contractors and service providers
• Purchase or rent equipment and materials for home improvement projects
• Access cost estimation tools for project planning
• View DIY guides and maintenance tips
• Submit reviews and ratings for vendors and products
• Manage orders and track deliveries

3.2 For Vendors

• Create and manage vendor profiles showcasing services and products
• List equipment and materials for sale or rental
• Receive and manage customer inquiries and orders
• Access vendor dashboard and analytics
• Manage gallery and portfolio of completed projects
• Respond to customer reviews

3.3 Marketplace Role

BinEvo acts as a marketplace platform facilitating connections between customers and vendors. We do not directly provide contracting services, equipment, or materials. All transactions and service agreements are between customers and vendors.

4. Vendor Terms and Obligations

4.1 Vendor Requirements

Vendors must:

• Complete the multi-step vendor onboarding process
• Provide valid business licenses and insurance documentation where required
• Maintain accurate service area information
• Respond to customer inquiries in a timely manner
• Honor quoted prices and service commitments
• Comply with all applicable local, state, and federal laws

4.2 Vendor Conduct

Vendors agree to:

• Provide accurate descriptions of services and products
• Maintain professional conduct in all customer interactions
• Complete projects according to agreed specifications and timelines
• Resolve customer disputes in good faith
• Not engage in fraudulent or deceptive practices

4.3 Commission and Fees

BinEvo charges vendors a commission on completed transactions. Fee structures and payment terms are outlined in separate vendor agreements. All fees are subject to change with 30 days' notice.

5. Payment Terms

5.1 Payment Processing

All payments are processed through our secure payment gateway powered by Stripe. By making a purchase, you agree to Stripe's terms of service.

5.2 Pricing

• All prices are listed in USD unless otherwise specified
• Prices are subject to change without notice
• Vendors are responsible for setting their own prices
• BinEvo is not responsible for pricing errors by vendors

5.3 Refunds and Cancellations

Refund and cancellation policies vary by vendor and product type. Customers should review specific vendor policies before making purchases. Disputes should be resolved directly with the vendor, with BinEvo available for mediation if necessary.

6. Content and Intellectual Property

6.1 BinEvo Content

All content on the Platform, including text, graphics, logos, images, and software, is the property of BinEvo or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 User-Generated Content

By submitting content (reviews, photos, project descriptions, etc.), you grant BinEvo a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for platform operation and marketing purposes.

6.3 Content Guidelines

Users must not post content that:

• Infringes on intellectual property rights
• Contains false or misleading information
• Is defamatory, obscene, or offensive
• Violates any applicable laws or regulations

7. Reviews and Ratings

Customers may submit reviews and ratings for vendors and products. Reviews must be honest, accurate, and based on actual experiences. BinEvo reserves the right to remove reviews that violate our content guidelines or are suspected to be fraudulent.

Vendors may not solicit fake reviews or offer incentives for positive reviews. Violation of this policy may result in account suspension or termination.

8. Prohibited Activities

Users may not:

• Use the Platform for any illegal purpose
• Attempt to circumvent platform fees by conducting transactions outside the Platform
• Scrape, copy, or harvest data from the Platform
• Interfere with platform security or integrity
• Create multiple accounts for fraudulent purposes
• Impersonate another user or entity
• Use automated systems or bots without authorization

9. Disclaimers and Limitation of Liability

9.1 Platform "As Is"

The Platform is provided on an "as is" and "as available" basis. BinEvo makes no warranties, express or implied, regarding platform availability, accuracy of information, or fitness for a particular purpose.

9.2 Third-Party Services

BinEvo is not responsible for the quality, safety, or legality of services provided by vendors. Customers engage vendors at their own risk. We recommend verifying vendor credentials, licenses, and insurance independently.

9.3 Limitation of Liability

To the maximum extent permitted by law, BinEvo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount paid by you to BinEvo in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless BinEvo, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or conduct on the Platform

11. Dispute Resolution

11.1 Customer-Vendor Disputes

Disputes between customers and vendors should first be resolved directly between the parties. BinEvo may offer mediation services but is not obligated to resolve disputes.

11.2 Arbitration

Any disputes between you and BinEvo shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits.

12. Termination

BinEvo may suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended period of inactivity
• Any reason at our sole discretion

Upon termination, your right to access and use the Platform immediately ceases. Provisions that by their nature should survive termination shall remain in effect.

13. Changes to Terms

BinEvo reserves the right to modify these Terms at any time. We will notify users of material changes via email or platform notification. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

14. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of [State], without regard to conflict of law principles.

16. Contact Information

For questions about these Terms, please contact us at:

BinEvo Support
Email: legal@binevo.com
Phone: 1-800-BINEVO-1
Address: [Company Address]

17. Miscellaneous

17.1 Entire Agreement

These Terms constitute the entire agreement between you and BinEvo regarding use of the Platform.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

17.4 Assignment

You may not assign these Terms without our prior written consent. BinEvo may assign these Terms at any time without notice.